The Front Office Department is the face of any hotel, responsible for ensuring a seamless guest experience from check-in to check-out. At Param College, our Hotel Management program provides in-depth training in front office operations, equipping students with the skills needed to excel in the hospitality industry.
Front Office Management involves handling guest relations, reservations, customer service, and coordination with other hotel departments. It plays a crucial role in maintaining a hotel’s reputation and customer satisfaction
Our program covers essential topics such as:
Guest Reception & Communication – Handling check-ins, check-outs, and customer interactions professionally.
Reservation & Booking Systems – Training on industry-standard software used for managing reservations.
Customer Service Excellence – Understanding guest needs, handling complaints, and ensuring satisfaction.
Billing & Cash Handling – Managing payments, invoices, and financial transactions.
Concierge & Travel Assistance – Providing information on local attractions and travel arrangements.
Housekeeping Coordination – Communicating with housekeeping to ensure guest requests are fulfilled.
✔ Practical Training – Hands-on experience with real-world hotel simulations.
✔ Industry Expert Faculty – Learn from professionals with years of experience in hospitality.
✔ Internship Opportunities – Gain exposure to top hotels and resorts.
✔ Placement Support – Guidance for securing jobs in reputed hotel chains.